Frequently Asked Questions

Got Questions? We've Got Answers

We know switching to a new way of doing healthcare can feel like a big step. Here are the answers to the things people ask us most.

Direct Primary Care is a membership-based model where you receive unlimited access to your provider for a simple, predictable monthly fee. It removes insurance barriers so your care is personal, thorough, and convenient.

No. We work outside traditional insurance so you avoid the paperwork, billing delays, and long wait times. This allows you to get more direct access to your provider.

Your membership covers routine visits, chronic disease management, same-day or next-day acute visits, preventative care, wellness visits, after-hours telehealth, and ongoing communication with your medical team.

Yes. Your membership allows unlimited in-office visits, virtual visits, and follow-ups. You never have to worry about copays, limits, or surprise charges.

We treat most primary care needs, including cold and flu, infections, skin issues, minor injuries, women’s health, chronic conditions, weight management, and routine preventative care.

We offer transparent pricing and low-cost lab options. Many basic labs are available at discounted rates, and we coordinate any additional testing as needed.

Your membership includes after-hours telehealth for urgent questions or unexpected concerns. You can reach your provider without going to urgent care unnecessarily.

Yes. We provide customizable, affordable plans for employers looking to offer healthcare benefits. This includes unlimited visits, preventative care, early issue detection, and healthier, happier teams.

Yes. You can keep your insurance for services outside of primary care, including specialists, medications, hospital visits, and major procedures. Your DPC membership works alongside your insurance when needed.

You can join or book an appointment online at www.palmetto-dpc.com, call 864.441.1659, or text the same number. Getting started is simple, and our team will walk you through everything.